Categories
Business Management

Operations Management

Course Intro

Operations management (OM) is the administration of business practices to create the highest level of efficiency possible within an organization. It is concerned with converting materials and labor into goods and services as efficiently as possible to maximize the profit of an organization.

Frequently Asked Questions

You’ve got questions and we’ve got answers. These are some of the most frequent questions we get about this course.

General Programme Questions

You’ve got questions and we’ve got answers. These are some of the most frequent questions we get about this course and from our students.

Categories
Business Management

Fundamentals Of Leadership & Business Management

Course Intro

This course focuses on the development of leadership skills used in managing a successful business. You will analyse the role of a leader in business with a focus on decision-making, management of group dynamics, workplace stress and conflict, motivation of employees, and planning.

Frequently Asked Questions

You’ve got questions and we’ve got answers. These are some of the most frequent questions we get about this course.

General Programme Questions

You’ve got questions and we’ve got answers. These are some of the most frequent questions we get about this course and from our students.

Categories
Business Management

Customer Service Management

Course Intro

Customer service management is the provision of service to customers before, during, and after a purchase. The perception of success of such interactions is dependent on employees “who can adjust themselves to the personality of the guest”.

Frequently Asked Questions

You’ve got questions and we’ve got answers. These are some of the most frequent questions we get about this course.

General Programme Questions

You’ve got questions and we’ve got answers. These are some of the most frequent questions we get about this course and from our students.