Frequently Asked Questions
You’ve got questions and we’ve got answers. These are some of the most frequent questions we get about this course.
Why should I take this course?
A customer service course can build confidence in dealing with customers. It should also ensure that your employees fully understand your products and services. The main benefits of providing training to your customer-facing team members are: Improve customer service and impress customers at every level.
What jobs will this program prepare me for?
Receptionist, Bank teller, Front desk manager, Medical receptionist/front desk coordinator, Member services representative, Technical support representative & Call centre representative.
What are the prerequisites for enrollment?
There are no prerequisites to enrol.
General Programme Questions
You’ve got questions and we’ve got answers. These are some of the most frequent questions we get about this course and from our students.
I work full-time and have a family. Can I still study?
Learning at the Global Career Institute is all about flexibility. We believe everyone should have access to Higher Learning Education, despite their challenges and circumstances. Typically spend 4.5 hours weekly in the classroom,(or, if you’re studying via Distance Learning) your weekly studies are carried out as and when it suits you. With so many ways to access your learning resources, be it by laptop, phone or tablet, you can fit study around your life.
What is Blended Learning?
If you enroll on a GCI Distance Learning course, there is no campus and no fixed timetable – instead, you study from home, as and when it suits you. We provide you with all the study materials you need, a team of expert tutors, and other support to get you through your studies and the qualification you gain at the end is the same as any other Institute/ University Degree Diploma or Certification. We simply make the process easier.
We also offer Blended Learning at our study centre in Trinidad and Grenada. You get access to all our online materials and support, but you’ll attend classes at your study centre two days a week, giving you face-to-face time with tutors and that additional structure to your student life.
Do I need a computer?
You’ll need a device with an internet connection to access and download your learning materials. Ideally, this will be a computer or laptop – but you can also access ilearn on your tablet or mobile phone.
What study materials do I get?
Your learning materials are developed by subject specialists and have been developed with your future career in mind – so you don’t just learn the theory to help you pass your exams, but also real-life, practical examples to make things easier to understand and to help you thrive in the workplace. As well as access to your modules in our online portal, you will also find discussion forums, study schedules, an online library and research database.
How do I pay?
You can pay using our Online Payment Gateway or call us on the number at the top of the page. We accept credit and debit cards (Paypal,Visa and Mastercard), and online bank transfers.
*Subject to eligibility.
How do I apply?
We are accepting applications and classes are ongoing.
Applications Online
The following applications are available online for download. These are in Adobe Acrobat PDF format and can be viewed using the freely available Acrobat Reader.
Applications at the Institute
Visit us at #2 Yard Street, Chaguanas to apply on-site, one of our friendly enrollment officers would be happy to assist you.
Application Deadlines
- The priority application deadlines vary by course of interest:
*Subject to eligibility.